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SPEAKERS
HOT TOPICS COVERED AT THE CXC LEADERS' CONVENTION '25
Future of Omnichannel - Explore how organisations are evolving their omnichannel strategies to create seamless, consistent customer experiences across all touchpoints.
Remote & Hybrid CX Workforce Management - Discover best practices for managing and empowering remote and hybrid customer service teams while maintaining performance and morale.
Customer Loyalty & Retention - Learn how businesses are building stronger relationships and encouraging repeat custom through loyalty programmes and personalised engagement.
CX Crisis Management - Understand how to prepare for and respond to customer experience disruptions with resilience, empathy, and operational agility.
CX Innovation - Uncover the latest tools, technologies, and creative approaches transforming the customer experience landscape.
Diversity, Equality & Inclusion in CX & Contact - Discuss the importance of inclusive customer service strategies and their impact on both team culture and the customer journey.
AI in CX & Contact - Examine how artificial intelligence is reshaping service delivery, from intelligent automation to conversational support and predictive analytics.
Data-Driven Decisions from Customer Insights - See how organisations are using customer data to generate insights, guide strategy, and deliver more relevant experiences.
Unifying Communication - Explore how integrated platforms and cross-functional collaboration are enhancing service continuity and customer satisfaction.
Priorities for CX & Contact Leaders in 2025 - Find out what’s top of mind for CX leaders as they prepare their strategies and teams for the year ahead.
Employee Engagement - Understand the connection between employee wellbeing and customer experience, and how to build a more motivated CX workforce.
BUILD YOUR NETWORK, KNOWLEDGE & INDUSTRY INTELLIGENCE
Expand Your Network
Expand Your Network
Expand Your Network
Catching up with industry colleagues and making new contacts is a crucial element of all leaders' remits. Our event is packed with senior leaders worth knowing and building connections with.
Gain Insights
Expand Your Network
Expand Your Network
Peer-to-peer discussion groups are a fantastic way to take on challenges that all leaders in the industry face, with a collaborative approach.
Build Relationships
Expand Your Network
Build Relationships
As well as a packed agenda to stay up to date with the latest industry developments, thinking, strategies and initiatives, there's also some important downtime to relax with leaders and build lasting relationships across the industry.