Day 1
9:00 - 9:50 - Arrival
9:50 - 9:55 - Opening Remarks
9:55 - 10:40 - Keynote
10:40 - 10:55 - Networking Coffee Break
10:55 - 12:10 - Delegate Networking / Expert Drop Ins / Thought Leadership Workshops
12:10 - 13:00 - Panel Session - Employee Engagement
13:00 - 14:00 - Networking Lunch
14:00 - 14:30 - Panel Session - Priorities for CX Leaders 2025
14:30 - 15:00 - Panel Session - AI vs Human Touch: Where to Draw the Line.
15:00 - 15:15 - Networking Coffee Break
15:15 - 16:55 - Delegate Networking / Expert Drop Ins / Thought Leadership Workshops
16:55 - 17:40 - Panel - Unifying Communications
17:40 - 18:30 - Room Check In
18:30 - 19:15 - Networking Drinks Reception
19:15 - 20:45 - Leaders Gala Dinner
Day 2
7:00 - 9:45 - Networking Breakfast / Morning Walk / Morning Run
9:45 - 10:30 - Panel - How to Drive Customer Loyalty, Retention & Engagement.
10:30 - 10:45 - Networking Coffee Break
10:45 - 11:45 - Round Table Sessions
11:45 - 12:00 - Networking Coffee Break
12:00 - 12:50 - Delegate Networking / Expert Drop Ins / Thought Leadership Workshops
12:50 - 14:00 - Networking Lunch
14:00 - 14:30 - Panel Session - How to Measure Success with Customer Insights
14:30 - 15:15 – Panel Session - How to Make Data Driven Decisions from Customer Insights.
15:15 -15:20 - Final Remarks
15:20 - 16:00 - Final Networking Session - Coffee for the Road